Shipping Policy

At Quality Golf Equipment Store, we’re committed to providing premium golf equipment with exceptional service. Our shipping and returns policies are designed to give you peace of mind with every purchase.

Shipping Information

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Note: Delivery times are estimates and may vary depending on destination and customs processing. Some remote areas in Asia and other regions may not be serviceable.

International Shipping

We ship worldwide (except certain Asian and remote regions). International customers are responsible for any customs duties, taxes, or fees imposed by their country.

Returns & Exchanges

We want you to be completely satisfied with your premium golf equipment. If you’re not happy with your purchase, we offer a straightforward returns process.

Return Policy Overview

• Return window: 15 days from delivery date
• Condition: Items must be in original condition with all tags attached and packaging intact
• Return shipping: Customer’s responsibility unless due to our error

How to Return an Item

Step 1: Initiate Your Return/Exchange

Email our customer service team at [email protected] with:

• Subject: “Return/Exchange Request – Order #[Your Order Number]”
• Details of item(s) to return/exchange
• Reason for return/exchange
• Preferred resolution (refund or exchange)
• Your contact information

Step 2: Receive Return Authorization

Within 1-2 business days, we’ll email you a Return Merchandise Authorization (RMA) number and instructions. Do not send items back without this authorization.

Step 3: Package and Ship Your Return

Securely package the item(s) in original packaging with all accessories. Affix the provided return label (US) or follow international return instructions.

Note: We recommend using a trackable shipping method for your protection.

Step 4: Processing Your Return

Our quality team will inspect returned items within 3-5 business days of receipt. You’ll receive email notification about:

• Approval and refund processing
• Exchange item preparation
• Any issues requiring follow-up

Refund Information

Approved refunds will be processed within 3-5 business days after we receive and inspect your return:

• Credit/Debit Cards (Visa, MasterCard, JCB): 3-10 business days to appear on your statement
• PayPal: Typically appears within 24 hours

Original shipping fees are non-refundable except in cases of our error.

Exchange Process

For exchanges:

• Follow the standard return process
• Clearly indicate you’re requesting an exchange and specify the replacement product
• We’ll cover standard shipping costs for the replacement item
• If exchanging for a higher-value item, you’ll be invoiced for the difference

Damaged or Defective Items

If you receive a damaged/defective item, contact us immediately at [email protected] with photos. We’ll arrange a replacement or refund and cover all shipping costs.

International Returns

For customers outside the United States:

• You’re responsible for return shipping costs and any customs duties
• We recommend using your local postal service with tracking
• Refunds will be issued in USD and may be subject to currency conversion fees

Last Updated: June 2023