Welcome to Quality Golf Equipment Store’s FAQ section. We’ve compiled answers to the most common questions about our premium golf products, shipping policies, and customer service. Whether you’re a seasoned pro or new to the game, we’re here to help you make informed decisions about your golf equipment needs.

Product Questions

What types of golf equipment do you sell?
We specialize in premium golf equipment including drivers, irons, putters, hybrids, complete golf sets, bags (cart bags, pencil bags, practice ball bags), and various accessories like ball markers, grips, headcovers, and shoe accessories. We also offer big brand sales on select items.
Do you sell complete golf sets for beginners?
Yes, we offer complete golf sets under our “COMPLETE GOLF SETS” category that are perfect for beginners. These sets include all the essential clubs and often come with a bag, providing everything you need to start playing.
How do I choose the right golf clubs for my skill level?
Our product descriptions include recommendations for different skill levels. Generally, beginners may benefit from more forgiving clubs like hybrids and cavity-back irons, while advanced players might prefer blades or players’ irons. If you need personalized advice, please contact our customer service team.

Shipping & Delivery

What shipping options do you offer?
We offer two shipping methods:
1. Express Shipping via DHL/FedEx: $12.95 flat rate, delivered in 10-15 business days after 1-2 day processing.
2. Free Standard Shipping via EMS for orders over $50: delivered in 15-25 business days after 1-2 day processing.
Do you ship internationally?
Yes, we ship globally from our headquarters in Montgomery, Alabama, except to select remote areas and Asia due to customs restrictions. We deliver to North America, Europe, Australia, South America, and most other golf-loving regions.
How can I track my order?
Express Shipping includes full end-to-end tracking with signature confirmation, while Free Standard Shipping includes basic tracking with delivery confirmation. You’ll receive tracking information via email once your order ships.
How long does order processing take?
All orders typically take 1-2 business days to process before shipping, regardless of which shipping method you choose.

Returns & Exchanges

What is your return policy?
We offer a 15-day return window from the delivery date. Items must be unused and in original packaging. To initiate a return, please contact our team at [email protected] with your order details.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment provider.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption technology to protect your payment information. We never store your full credit card details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders more easily and saves your information for faster future purchases.

Customer Service

How can I contact customer service?
Our customer service team can be reached via email at [email protected]. We typically respond within 24-48 hours during business days.
What are your business hours?
Our customer service operates Monday through Friday, 9:00 AM to 5:00 PM Central Time, excluding major US holidays.
Where is your company located?
Our headquarters is located at 2572 Drake Street, Montgomery, US 36108. Please note this is not a retail location – we operate exclusively online.

Didn’t find the answer you were looking for? Our golf experts are ready to assist you. Contact us at [email protected] and we’ll help you find the perfect equipment to improve your game.

At Quality Golf Equipment Store, we’re committed to delivering more than just golf gear – we deliver confidence in every swing.